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How to Disable 2FA

Solution

 You can request to Mercatox for disabling 2FA on your account if your phone or 2FA Google Authenticator apps is lost or any other reasons.

You need to send Mercatox a ticket (support.mercatox.com) and please provide these requirements :

1. The selfie photo of you holding your ID Card (Driver License or Passport) and white paper written today's date in your hands. The ID card must be readable in English, and your face must be clearly visible (as it is shown on picture): 


2. The photo of your ID card (Driver License or Passport) that you held. So we can check the personal details on it.

3. You need to mention to us on your ticket about some details of transactions on your account such as last deposit or last withdrawal.


If you meet up with this requirement we will change 2FA option to secure mail option and you will be able to login into your Mercatox account.

Attachments:
Verification_Selfie.jpg Verification_Selfie.jpg

 
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